Progress you can measure
Look beyond participation.
Participation tells us who showed up. We look deeper to understand whether members are taking meaningful action, whether risk is moving in a better direction, whether support is aligned with need and whether that progress is creating measurable value.
Measure what people actually do.
Engagement matters when it translates into meaningful activity. We look beyond logins, clicks and isolated participation to understand whether members are taking sustained actions that build skills, reinforce progress and move them toward the outcomes that matter.
What we measure
Actions completed · Skills practiced · Frequency · Sustained engagement
What meaningful activity looks like
A member working to improve nutrition doesn't simply receive information about healthy eating. They choose a challenge that matters to them, take achievable actions, practice new skills and repeat those actions over time.
Why it matters
Meaningful activity gives us a better indication of progress than participation alone. It shows whether members are actively building the skills, confidence and routines that support lasting change.
The goal isn't more activity. It's more meaningful activity.
Measure the direction of change.
A single health measure tells us where someone is today. Tracking risk over time helps us understand where they are headed. We look across biometric and health factors to measure improvement, stability and increasing risk, creating a clearer picture of changing health trajectory.
What we measure
Risk score · Risk tier · Biometric change · Stability
What risk movement looks like
A member may still be classified as high risk while meaningfully improving blood pressure, A1c or other health factors. Measuring movement over time helps us recognize improvement before someone crosses an arbitrary threshold.
Why it matters
Improving or stabilizing health risk can reduce the likelihood of higher-cost health events and future healthcare utilization. Risk movement gives us a measurable way to connect member progress with the opportunity for lower healthcare costs over time.
Better trajectory. Lower risk. Greater opportunity for savings.
Align support with need.
Members need different levels of support at different times. We evaluate whether the type and intensity of support match member need, risk and engagement as those factors change over time, helping clients use limited resources where they can create the greatest impact.
What we measure
Member need · Risk level · Engagement · Support intensity
What support alignment looks like
A member may begin with personalized digital guidance, then add coaching, nursing or advocacy when needs become more complex. As needs stabilize or change, support adjusts with them.
Why it matters
Higher-touch resources are valuable and limited. Aligning support with need helps focus time and investment where they can create greater impact while maintaining scalable guidance across the broader population.
Better alignment. Smarter use of resources. Greater impact.
Connect progress to value.
Better member outcomes matter to the organization too. We look at how changes in activity, risk and health trajectory relate to healthcare costs, productivity and program investment over time.
What we measure
Healthcare cost · Risk movement · Program investment · Resource utilization
What client value looks like
A population with sustained meaningful activity and improving or stable risk creates a different financial trajectory than one with increasing risk and unmanaged needs. We evaluate that movement against program investment to understand where value is being created.
Why it matters
ROI is more than assigning a dollar amount to every activity. Understanding changes in risk, cost and resource use helps clients see where their investment is having an impact and where future resources can create greater value.
Better trajectory. Smarter investment. Greater value.
55% Greater Risk Reduction
Members completing sustained, action-based Walkthrough journeys demonstrated significantly greater improvement than members receiving biometric screening and feedback alone.
7,550 members. Eight years of data. Three levels of support.
WellVisor analyzed members with at-risk biometric indicators including blood pressure, cholesterol, A1c and BMI. Members were compared based on the support they received: screening and feedback, coaching or nursing support, or sustained participation in WellVisor Walkthrough journeys.
The more structured and actionable the support became, the greater the improvement in biometric risk.
What the data showed.
7% improvement
Screening + Feedback
Members who received biometric screening, personalized education, recommendations and guidance improved their at-risk biometric measures by an average of 7%. Screening created awareness and helped identify where action was needed, but the improvement remained relatively modest without ongoing support.
13% greater
Coaching & Nursing
Members who also participated in coaching or nursing support improved 13% more than members receiving screening and feedback alone. Human guidance added expertise, encouragement and accountability, demonstrating the additional value of support beyond awareness alone.
55% greater
Sustained Action
Members who completed at least 160 WellVisor action steps, approximately six or more Walkthrough journeys, achieved 55% greater improvement than members receiving screening and feedback alone. They also improved 37% more than members participating in coaching or nursing support.
What made the difference?
The strongest improvement was associated with sustained, structured action. Walkthroughs move beyond awareness by helping members translate guidance into small, achievable actions they can practice in everyday life. Each journey combines personalized guidance, skill building and repeated action around something meaningful to the member.
Members completing 160 or more action steps demonstrated the greatest improvement of the three groups, reinforcing the relationship between meaningful activity and movement toward a healthier risk trajectory.
Why it matters
The findings reinforce an important distinction between participation and meaningful activity. Knowing a risk exists is important. Receiving support can help. But members demonstrated the greatest biometric improvement when guidance translated into sustained action over time.
Awareness identifies the opportunity.
Meaningful action creates the path to progress.
$1.8M in Healthcare Savings
A third-party analysis of actual paid claims found that healthcare spending flattened among members who worked with WellVisor, while costs continued to rise among those who did not.
Study Overview
~268 members
5 years of claims
A third-party analysis evaluated healthcare spending among members of a ~5,000-life health system who qualified with one or more chronic conditions, including diabetes, coronary artery disease, congestive heart failure, asthma or COPD.
To support longitudinal comparison, members were required to remain on the health plan for at least three years during the five-year study period. The analysis used actual paid claims to compare members who worked with WellVisor with those who did not.
Members who worked with WellVisor flattened their healthcare spending trajectory while costs continued to rise among members who did not.
What the data showed
$1.8M
Observed Savings
Members who worked with WellVisor generated approximately $1.8 million in healthcare savings over the five-year study period. Importantly, WellVisor program costs were billed through claims and therefore included in the analysis.
Spending Trend
Flattened
Healthcare spending among members who worked with WellVisor flattened over the study period. Members who did not participate continued along the established upward cost trend.
$3M+
Full Participation Opportunity
The analysis estimated that total healthcare savings would have exceeded $3 million if all eligible members in the study population had worked with WellVisor.
What the difference looked like.
Members working with WellVisor had access to the WellVisor app, personalized guidance, relevant resources and ongoing support designed to help them understand their health, manage chronic needs and make better everyday decisions.
The analysis does not require us to assign a dollar value to an individual action or interaction. Instead, it looks at what ultimately matters to the client: the difference in actual healthcare spending over time.
Why it matters
Chronic conditions represent a significant and persistent source of healthcare spending. The study demonstrates the value of looking beyond participation alone and examining whether sustained member support is associated with a different cost trajectory over time.
For this population, members who worked with WellVisor experienced flattened healthcare spending and approximately $1.8 million in observed savings. The analysis also identified additional opportunity: broader participation was estimated to increase total savings beyond $3 million.
Better support can change the trajectory.
Changing the trajectory can create measurable value.
64% · Average Participation
Participation grows when people have a reason to engage. WellVisor combines strategic incentives with personalized experiences built around what matters to each member.
Study Overview
Across WellVisor populations, participation has averaged 64.3%, with individual populations ranging from approximately 32% to 90%. That range gives us an opportunity to look beyond the average and understand what stronger-participation populations have in common.
Our experience shows that participation reflects both sides of the equation: how clients create opportunities and reasons to engage, and how WellVisor creates an experience that is relevant, personal and easy to act on. Together, those factors help more members enter the experience—and give them reasons to return.
More ways to meet people where they are creates more opportunities to help them move forward.
What higher participation looks like
Our highest-participation populations share something important: WellVisor is embedded in the culture, not simply another benefit.
64%
Average Participation
Across WellVisor populations, average participation reached 64.3%.
32%-90%
Participation Range
Participation across WellVisor populations has ranged from approximately 32% to 90%, reflecting differences in client culture, program design, incentives and opportunities to engage.
90%
High Participation
One health system achieved participation approaching 90%, demonstrating the level of engagement that can be achieved when WellVisor is deeply integrated into the member experience.
What impacts participation
Culture
Make health and wellness visible
Clients with stronger participation actively promote a culture of health and wellbeing and keep available support visible throughout the year.
Onboarding
Start from day one
Including WellVisor in employee onboarding introduces the experience early and establishes it as part of the organization's benefits and wellbeing strategy.
Multiple Touchpoints
Create opportunities to engage
Incentives, communications and on-site opportunities create different reasons and moments for members to enter the experience.
What drives participation
Strategic incentives
A reason to begin
WellVisor helps clients align incentives and rewards with meaningful activities, creating an immediate reason to begin and an opportunity to connect members with what comes next.
Broad relevance
More ways in
Members enter with different goals and challenges. WellVisor supports needs ranging from health and chronic conditions to stress, finances, relationships, benefits and everyday life skills—then makes progress approachable through simple, achievable steps taken one at a time.
Personal choice
Their path, not ours
WellVisor starts with the member's vision, challenges and available benefits—not with what we think they should work on. Members choose what matters, what they're ready to do and the path they want to take.
Visible progress
A reason to return
Members can check progress, recognize what they've accomplished, continue building skills and choose what matters next—creating reasons to return beyond the initial interaction.
Participation is the beginning
WellVisor doesn't define success by participation alone. Participation creates the opportunity to influence what happens next.
We look deeper at whether members take meaningful action, build skills, sustain engagement and move toward better outcomes. The more members we reach, the more opportunities we have to connect people with relevant support—and ultimately influence risk and client value.
Give people a reason to begin.
Help them find their own reason to continue.
97.3% Member Satisfaction
Members consistently rate WellVisor experiences highly—from digital guidance and action plans to coaching, nursing, advocacy and customer support.
Experience Overview
WellVisor is designed around a simple idea: the right support isn't simply more support. It should fit the person, the need and the moment.
Across digital experiences and human support, we look at whether members feel informed, supported and able to move forward while remaining in control of their own path.
The right support fits the person and the moment.
What members tell us
Our highest-participation populations share something important: WellVisor is embedded in the culture, not simply another benefit.
97.3%
Member Satisfaction
Across WellVisor member experiences, 97.3% of submitted ratings are positive, providing direct feedback on how members respond to the guidance and support they receive.
2.9 / 3
Human Support Rating
Member interactions with WellVisor's human support teams average 2.9 out of 3 across nursing, coaching, advocacy, issue resolution and customer service.
What good support looks like
Control
Keep the member in charge
WellVisor provides structure and guidance without taking away choice. Members decide what matters, what they're ready to work on and what next step fits their life.
Personally Meaningful
Start with their why
Guidance begins with the member's goals, challenges and circumstances—not simply what a program determines should matter. Support becomes more useful when it connects to something the individual actually cares about.
Achievable
One step at a time
Guidance is translated into simple, manageable actions rather than overwhelming plans. Members can make progress at a pace that fits the realities of everyday life.
Relevant
Reduce the noise
Wellie, available benefits and WellVisor resources help connect members with answers, guidance and support based on what they're actually trying to accomplish.
Timely
Help when it matters
Digital guidance can provide immediate access to answers and resources, while connected workflows help move members to human support when more assistance is needed.
Why it matters
Member satisfaction isn't the outcome by itself. It helps us understand whether the experience we're creating is working for the person receiving it.
When guidance feels relevant, achievable and personally meaningful—and members remain in control—they are better positioned to take action, return when they need support and continue moving forward.
The right support isn't more support.
It's support that fits the person and the moment.
What’s your story?
Every organization has different goals, challenges, populations and resources. We work with you to understand where you are today, define the results that matter and build a strategy designed to maximize your opportunity for impact.
Quality sleep is instrumental to well-being, and this walkthrough explains the benefits of healthy sleep and the positive impact it has on the body. It also provides insight on the negative effects of sleep deprivation.
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